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Your deposit has not been transferred to cash. It is logical.this is quite the problem putting it if btc was back to 20k customers would have asked for a refund on BTC and not USD, since btc is lower refund balance is asked on USD.
Seller is not made to lose, so we take the instance more convenient for us.
Since 1. This order was past limit of being refundable and we are accepting quite the side of mediator even tho what we wont accept is how the refund is made be it USD or BTC.
http://prntscr.com/mehsum
If tomorrow bitcoin will be more then you will have more in $
The rest let the arbiter decide.